Return & Refund Policy

At Minitoes, we want your little one's new outfit to fit perfectly. Below is our policy for size exchanges and damage/defect returns.

1. What's Covered

• Size Exchange (one-time only): If a size doesn't fit, you may request one exchange per item, within 7 days of delivery. This is only for sizing — the same product in a different size, not a different product.
• Damage/Defect Return: If an item arrives damaged, defective, or wrong, report it within 3 days of delivery.

To be eligible, the item must be unused, unworn, unwashed, with all original tags and packaging intact.

2. Mandatory Unboxing Video

An unboxing video, recorded while opening the parcel, is mandatory for all exchange and return claims. Claims without one will not be accepted.

3. How to Request

• Use the Return/Exchange button on your order confirmation or on the product page, or
• WhatsApp: 9062333221
• Email: support@minitoes.in

Be ready to share your unboxing video and clear photos of the product and tags.

4. Fee

A fee of ₹100 per unit applies to both size exchanges and damage/defect returns (the fee scales with the number of units in the claim). This fee is deducted directly from your refund or store credit amount — you don't need to pay it separately.

5. Pickup

Once approved, we arrange a reverse pickup, typically within 2-3 business days. If pickup fails repeatedly and you need to self-ship the item to us, we reimburse ₹100 toward your shipping cost.

6. Settlement

• Store credit is our default settlement method, valid for 3 months.
• A refund to your original payment method is available only if store credit or exchange isn't suitable for you, or if an exchange isn't possible (e.g. out of stock) — processed after quality check, within up to 15 working days.
• COD orders are settled as store credit only.
• COD/partial-COD charges are non-refundable.

7. Not Eligible for Exchange/Return

• Hygiene items: innerwear, diapers, thermals, singlets, vests
• Made-to-Order and Personalised items
• Clearance Sale items (final sale)
• Buy One Get One (BOGO) offer items
• Free gifts and discounted add-on items

If you purchased a combo/set, the entire set must be exchanged together — individual pieces from a set cannot be exchanged separately.

Contact Us

For any questions about this policy:

• WhatsApp: 9062333221
• Email: support@minitoes.in